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Cedric Johnson is a highly experienced professional who has held various managerial roles in the field of IT operations and helpdesk management. With a Master's degree in Information Technology-Security and a Bachelor's degree in Business Administration, Cedric has demonstrated a strong educational background in addition to their practical experience. Currently serving as a Senior Manager Helpdesk at POOLCORP, Cedric has previously held positions at companies such as General Dynamics Information Technology, Amtrak, Coca-cola North America, and Coca-cola Refreshments. In their roles, Cedric has managed and trained diverse teams of analysts, handled a high volume of tickets, and taken ownership of IT operations and infrastructure.