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Tracy Smith is an experienced professional with a strong background in human resources and customer operations management. Currently serving as a Human Resources Manager and Customer Operations Manager at PCNA since February 2019, Tracy supports the company’s culture and mission while focusing on service performance, cost management, process efficiencies, and employee engagement. Prior to this role, Tracy held positions including Manager of Sales Operations and Customer Care at Mallet and Company, Manager of Customer Support at ZOLL Medical Corporation, and Associate Manager at The Kraft Heinz Company, where responsibilities included direct management of teams, performance evaluation, and project planning. Tracy's career began at Verizon Wireless, supervising enterprise account management activities for high-profile clients. Tracy holds a Bachelor of Science degree in Business/Corporate Communications from Slippery Rock University of Pennsylvania.