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Sam Jones possesses extensive experience in customer support and account management across various industries, with a current role as Team Lead in Customer Support at Policy Reporter since January 2020. Responsibilities include managing over 60 client accounts, user training, policy investigations, and cross-department collaboration. Previous roles include Account Manager at Policy Reporter, Registered Plans Administrator at Aviso Wealth, and Pension Administrator at Barnett Waddingham, where key tasks involved client account management, regulatory compliance, and technical issue resolution. Early career experience includes customer support and sales assistance at Property Vision and The Co-operative Group, respectively. Sam Jones holds a Bachelor's degree in English and Education Studies from Sheffield Hallam University.