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Stephen Cook is an experienced professional with a strong background in customer relations and learning and development. Currently serving as a Learning and Development Specialist and Customer Excellence Team Manager at Policy Expert since January 2013, Stephen has previously held positions including Senior Customer Relations Expert at the same organization. Earlier experience includes a role as a Telesales Agent at Konecta UK, where Stephen honed sales skills and gained knowledge of energy market pricing strategies, as well as a Data Entry Clerk role at Bangor University handling sensitive material. Stephen's career began as a Support Officer at Intelligent Maintenance LLC, focusing on the maintenance and monitoring of refrigeration units for Tesco stores. Educationally, Stephen earned a BA in Media Studies with Honours in Communication and Media Studies from Bangor University.