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Audrey McDade CII Cert currently serves as Chief Compliance Officer at Qmetric Group Ltd since January 2024, following a tenure as Group Head of Compliance from September 2019 to December 2022. Prior experience includes roles such as Compliance & Operations Director at Sure Thing! Insurance and Head of Quality & Compliance at Kwik-Fit Financial Services. Throughout the career, Audrey has demonstrated expertise in compliance, quality assurance, and customer experience improvements, with a focus on root-cause analysis and complaint resolution. Educational qualifications encompass CII certification and various studies, including a degree from Coatbridge College.