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Monica Krebs has extensive experience in managing operations and data within the field of human trafficking and victim assistance. Currently serving as the Associate Director of Data and Operations at Polaris, Monica oversees the National Hotline’s 24/7 operations and leads improvements in technology and employee experiences. Prior roles include Senior Manager of Data and Quality Improvement and Case Response Specialist, where Monica focused on quality programs and corporate partnerships to enhance services for trafficking survivors. Monica's career began with roles as a hotline advocate and coordinator of various community initiatives. Academic qualifications include a Master’s Degree in Women's and Gender Studies from Towson University and a Bachelor’s Degree in Psychology and International Leadership Studies from Marietta College.