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Rob Barlow is a Senior Manager of Customer Service at The Pokémon Company International since April 2015. Prior to this, Rob held positions such as Technical Readiness Program Manager at Mactus Group and User Researcher at Microsoft Game Studios. Rob also has experience as a General Manager of Operations at InterConnection.org and as a Global Experience Program Manager at Microsoft. Rob's educational background includes a degree in Operational Business Management from Excelsior University and Japanese language and literature studies from LETS Kobe Language School and Japan Culture Academy.