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Shawn Giannattasio has held various roles in customer service, technical support, and system operations. With experience in companies like Pointerpro, Bear Robotics, and Juni Learning, Shawn has a strong background in managing teams and ensuring customer satisfaction. Prior to that, Shawn worked as a Technical Support Engineer at Rabbetworks and in customer support at DoorDash. Shawn holds a Bachelor of Science degree in Computer Science from Rutgers University.