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Lily Yan has a diverse and extensive work experience. Lily currently works at PointClickCare as a Senior Business Process Management Lead. Prior to that, they worked at the City of Guelph, where they held various roles including Acting Manager ERP, Enterprise Resources Planning Program Manager, and Project Manager Special Project. Before their time at the City of Guelph, Lily founded and served as the Executive Director of Our Inner Sparks, a social enterprise. Lily also has a significant background in the technology industry, having worked at BlackBerry in roles such as Sr. Manager of Cyber Security Governance and Compliance, Senior Manager of Cyber Security Architecture and Engineering, and Business Solutions Architect. Lily's earlier experience includes working as an Enterprise Process Analyst (Six Sigma Black Belt) at BlackBerry and as a Project Manager (Six Sigma Agent - Black Belt) at Bombardier Aerospace.

Lily Yan attended the University of Waterloo from 1995 to 2000, where they obtained a Bachelor of Applied Science (BASc) in Mechanical Engineering. Prior to that, they attended Applewood, although the specific dates and degrees obtained are unknown.