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Jim Caplice is a skilled IT professional with a diverse background in systems administration and technical support. Currently serving as a Junior Azure Administrator at Point Comfort Underwriters since January 2024, Jim has previously held roles as an IT Infrastructure Analyst at Duke Energy Corporation and a System Administrator at Weaver Popcorn Bulk. Experience includes providing second-level support for Windows 10 workstations, managing Active Directory and Remote Desktop Services, and maintaining centralized storage networks. Jim's career spans multiple organizations, including roles in market systems support at Marriott IndyPlace and technical support at Resultant, demonstrating expertise in both corporate and hospitality environments. Jim holds a Bachelor's Degree in Computer/Information Technology Administration and Management from Ball State University.