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Olivia Willden is an experienced onboarding and customer service professional currently serving as Expansion AI Onboarding Manager 3 at Podium since August 2022. Prior to this role, Olivia worked as an Onboarding Specialist at Hatch and spent four years at Willis Towers Watson as a Customer Service Representative, where responsibilities included addressing insurance benefit questions and claims. Olivia's career began at Justice, where as a Lead Sales Associate, team leadership and customer service were key focuses. Additional experience includes working as a Server at Blue Lemon. Olivia holds a degree from Utah Valley University, having previously graduated from Westlake High School.