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Urmila Patil is a skilled customer service professional with extensive experience in the finance sector. Currently serving as a Customer Service Manager at PNB Housing Finance Limited since March 2023, Urmila oversees operations in both home loan and non-home loan departments. Prior to this role, Urmila was an Assistant Manager at Axis Bank, managing operations and customer service for various loan products from August 2022 to March 2023. From May 2019 to March 2022, Urmila held the position of Customer Relationship Management Executive at Cholamandalam Investment and Finance Company Limited, focusing on home and LAP loans. Urmila holds a Postgraduate Degree in Actuarial Science from the University of Madras and a Bachelor's degree in the same field from North Maharashtra University, with ongoing studies in a Master's degree program in Data Science at the Indian Institute of Technology, Bangalore.