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Anna Makarenko is an accomplished professional with extensive experience in VIP customer support and management. Currently serving as the Head of VIP Customer Support at Growe since August 2022, Anna leads the development of departmental processes across various regions, manages team hiring and training, and enhances customer satisfaction while analyzing company metrics. Previously, Anna held roles at Parimatch Tech from August 2018 to August 2022, where responsibilities included launching services for VIP clients in new regions, developing KPI systems, and ensuring robust support through effective training and monitoring. Anna's educational background includes a Master's degree and a Bachelor's degree in International Economics from the National Technical University of Ukraine 'Kyiv Polytechnic Institute.'