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Stephen Doherty has extensive experience in workforce management and analysis. Stephen currently serves as the Senior Workforce Manager Project Lead at Plymouth Rock Assurance, where they optimize staffing based on workload trends and business goals. Prior to this, they worked as a Workforce Manager at Commonwealth Care Alliance, where they implemented forecasting tools and led the conversion of staffing demand models. Stephen also held the position of Workforce Planning Manager at Neighborhood Health Plan, where they focused on long-term forecasting and planning. Earlier in their career, Stephen worked as a Call Management Senior Analyst at Blue Cross Blue Shield of Massachusetts, a New England Region Call Center Analyst at ADP, a Call Center Analyst at Fidelity Investments, and an Operations Specialist at Scudder Investments. Throughout their career, Stephen has demonstrated expertise in forecasting, scheduling, and analyzing call volume trends to meet service level objectives.

Stephen Doherty has pursued higher education with a focus on Criminal Justice at Massasoit Community College. Additionally, they have studied Political Science at UMass Boston. No specific starting or ending years for these educational experiences were provided.