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Andreea Coca, CCXP, CMktr, currently serves as the Customer Experience & Quality Manager and Research Lead at Pluxee Romania, where Andreea leads cross-functional teams to enhance customer satisfaction and loyalty through data-driven strategies. With extensive experience as a Customer Experience Expert and Trainer at the Institutul de Marketing, Andreea has designed and delivered customer experience courses and collaborates on service delivery improvements. Previous roles at Kantar TNS and GfK included facilitating customer journey mapping, coordinating market research projects, and identifying digital market opportunities. Andreea holds a Marketing Leadership Programme certification from CIM and master's and bachelor's degrees in Sociology and Social Research from Utrecht University and Whitman College, respectively.