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Gabriela Silva has over seven years of experience in customer support and management roles, primarily at Plusoft since August 2016, where responsibilities as Manager of Customer Experience and Customer Success include technical support for client applications, analysis of reported issues, and adherence to service level agreements. Technical skills encompass source code analysis, version control, SQL/Oracle query execution, and performance monitoring using tools like Zabbix, Splunk, and Grafana. Administrative duties involve daily team meetings for project alignment, on-site client visits, and management of changes in client environments. Prior experience includes roles at Ziva Tecnologia e Soluções as Junior Support Technician and Dimension Data as Service Desk Analyst. Gabriela holds a degree in Computer Network Technology and Information Technology from Senac São Paulo, completed in 2017.