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Teodor Zashev is an experienced customer support professional currently serving as the Head of Customer Support at Plus500™ since July 2015, where responsibilities include recruiting, training, and managing personnel to achieve customer service objectives. Prior to this role, Teodor held the position of Team Lead, aiding in management functions and fostering team development. Earlier experience includes customer support roles at BULPROS, where Teodor managed inquiries and generated sales leads, and a sales management position at DRAGO&RADO, focusing on maintaining sales volume and adapting to market trends. Teodor holds a Master’s degree in Business Analysis and ERP Systems from the University of Finance, along with a Bachelor’s degree in Economics and Marketing from New Bulgarian University.