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Marta Jani is an experienced professional in program management and customer service, currently serving as the Innovation Programmes Manager at Plus X innovation hubs since May 2022. Previously, Marta worked as an Energy and Credit Specialist at Octopus Energy, where responsibilities included delivering comprehensive customer service and identifying process inefficiencies. Marta has also excelled in managerial roles, notably as Duty Manager at Basketmakers Arms, where effective customer service led to increased profitability, and at Greene King, optimizing daily operations for profit maximization. Additional experience includes coordinating events at Brighton Pier and supporting community engagement through various roles in hospitality and event management. Marta holds a Bachelor of Science in Business and Management Studies with Film Studies from the University of Sussex.