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David Raboy is a seasoned professional with extensive experience in technical support and customer success management. Currently serving as Principal Premier Support Engineer at Zendesk since October 2018, David leads technical initiatives for high-value clients and fosters strategic partnerships with technology allies. As a co-founder of Plug In America, David advocates for electric vehicle technology. Prior roles include Customer Success Manager at Informatica, Manager of Customer Success at Tracker Corp, and Premier Support Manager at Alfresco, where David managed teams and implemented customer-focused programs. Additional experience encompasses Documentum consulting for prominent organizations such as Sallie Mae, Medtronic, and American Honda Motor Company. David holds a BA in Psychology and Computer Information Systems from Humboldt State University.