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Jaylene James is a seasoned professional with extensive experience in customer service and hospitality management. Currently serving as a Customer Service Specialist at PLP Group since November 2020, Jaylene previously held positions such as Catering Project Manager at KPS Food Solutions and Reservations Manager at Tsogo Sun Goldreef City. Early career roles include Assistant Banquet Manager at Akani Egoli, various positions at Hyatt Hotels Corporation, Reservations Coordinator at Protea Hotels by Marriott®, and Reservations Agent at Southern Sun Hotels. Jaylene holds a senior certificate in Business/Managerial Economics from Kliptown Senior Secondary School, completed in 1988.