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Hantz Alvarez is a seasoned technology professional, currently serving as a TechOps Escalation Engineer at Pliancy since October 2021. Prior experience includes a role as Senior Client Engineer at Amwell from July 2020 to October 2021 and a position at Zerto from June 2018 to July 2020. Previously, Hantz worked as a Senior Analyst at Dell EMC for four years. Educationally, Hantz holds an Engineer's Degree in Electrical Engineering from the University of Massachusetts Amherst (2010-2014), a Nanodegree in Cloud DevOps Engineering from Udacity (2019-2020), and is pursuing a Master's Degree in Computer Software Engineering from Brandeis University. Additional experience includes various roles at the University of Massachusetts Amherst where Hantz contributed to projects related to engineering education and innovative technology solutions.