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Pedro Almeida is a seasoned professional with extensive experience in client account management and customer success across various industries, including e-commerce, hospitality, and consulting. Currently serving as a Client Account Manager at Plentific, Pedro focuses on client retention, transformation, and value optimization through strategic engagement. Previous roles include Senior Customer Success Manager at Intelligent Reach, where Pedro managed data acquisition and merchant performance, and Client Account Manager at Kelkoo Group, developing new business and optimizing e-commerce campaigns. Educational qualifications include an MBA in Finance from Les Roches and dual bachelor's degrees in Hospitality Administration from Universidade Lusófona and Civil Engineering from Universidade Católica Portuguesa, complemented by a Certificate of Advanced English from the University of Cambridge.