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Caroline Schønwald is a Senior Customer Success Manager at Plecto, with a focus on onboarding and customer care for medium, large, and enterprise clients since October 2021. Prior experience includes serving as the overall responsible person for Fotosjov.dk, where responsibilities encompassed customer service, key account management, sales, staff oversight, and IT from October 2017 to September 2021. Caroline's earlier roles include positions in customer service and technical support with various organizations, including Lasertryk.dk A/S, Johnson & Johnson, and Sitel. Additionally, Caroline has worked as a freelance graphic designer and held a graphic design position at Tandlægerne Sønderåparken. Educational qualifications include an ongoing Online MBA from thePower and multiple degrees in business and multimedia design from institutions such as Copenhagen Business School and Aarhus University.