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Stefan Heinz has a diverse work experience in various roles related to product management, customer service, and design. Stefan started their career at Diemar Jung Zapfe GmbH as a design intern in 2008. Stefan then joined SnipClip as a thesis student in 2010. Following this, they completed an internship as a creative artist at das creative auge. werbeagentur. In 2011, they joined plazz AG as a trainee and later worked as a user interface designer. Stefan then progressed to become an art director and lead product designer. From 2017 to 2020, they served as the Head of Customer Service at plazz AG. Currently, they hold the position of Chief Product Officer (Produktleiter) at plazz AG.

Stefan Heinz earned their Bachelor of Science degree in Online Medien from Hochschule Furtwangen, where they attended from 2007 to 2010. Stefan also obtained a certification in "Vom Manager zum Leader" from LinkedIn in 2020.