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Oriana Castaño Parra began their work experience at emergia - emotional experience company in December 2011 as a Pull Admin. Oriana then moved on to Avianca in December 2013 as a Tripulante de cabina, where they were responsible for attending to the safety and comfort needs of passengers aboard a flight. In November 2020, Oriana joined Teleperformance as a Supervisor, leading a team of 16 and focusing on customer experience. Oriana improved quality compliance to 89% by analyzing and solving root causes. Oriana's most recent work experience is at Playvox, starting in August 2022 as a Sales Development Representative. In this role, they identify prospect needs, seeks new business opportunities, manages a prospect pipeline, and sets up meetings or calls between potential customers and sales executives.

Oriana Castaño Parra completed their education in two stages. From 2006 to 2010, they attended the Universidad de Manizales and earned a degree in Profesional en Mercadeo Nacional e Internacional. Following this, they pursued further education from 2011 to 2012 at the Universidad Jorge Tadeo Lozano, where they obtained a degree as Especialista en Gerencia de Negocios Internacionales. Unfortunately, the field of study for both degrees is not provided.