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Donna Lightfoot has a diverse work experience in the field of workforce management and operations. Donna currently works at Playvox as a Product Marketing Manager for Workforce Management. Prior to this, they worked at Humana as a WFM Professional and received the Humana STAR Award. In their role at Humana, they monitored inbound traffic. Before that, they worked at Group Elite Communications as a Business Consultant and Trainer, where they built, trained, and troubleshooted the Verint platform. Donna also held the position of Manager - Workforce Operations Contact Center at Walmart, where they were responsible for workforce operations. Donna was also a Local Call Coordinator in Workforce Management at Aetna and a Workforce Management Analyst at Medtronic. Donna's early work experience includes roles as a Workforce Specialist, Inventory Specialist, and Trainer at Blue Cross Blue Shield/Health Care Service Corporation, where they managed inventory levels, created reporting tools, trained staff, and supervised a team.

Donna Lightfoot has a diploma in General Studies from Lake Central High School, which they obtained from 1988 to 1992. Donna also has studied Business Management at the University of Phoenix, but the specific degree they pursued is not mentioned.

Additionally, Donna has obtained several certifications, including Advanced Product Marketing, Communication for Product Managers, Product Marketing Foundations, Learning Amazon Web Services (AWS) for Developers, Cloud Concepts: Hybrid Cloud, What Is Scrum?, Power BI Essential Training, and various Introduction to AWS for Non-Engineers modules. These certifications were obtained from LinkedIn, with the most recent certification being Advanced Product Marketing, obtained in August 2022.

Moreover, Donna acquired a Six Sigma Yellow Belt certification in April 2015, although the institution from which they obtained it is not mentioned.