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Matthieu G. is a seasoned professional in customer experience management with substantial expertise in creating and implementing global strategies for enhancing client engagement. Currently serving as the Global Customer Experience Manager at PlayPlay since December 2021, Matthieu is responsible for ensuring a seamless customer experience across offices in Paris, Berlin, and New York. Prior roles include leading the Customer Care team at PlayPlay, and overseeing customer relationship management at Agorastore, where Matthieu implemented KPIs and developed new services. Additional experience encompasses managing quality and customer satisfaction, developing client services, and advising on technical and legal aspects in various organizations. Matthieu holds multiple degrees in Webmarketing project management and language sciences from Université de Franche-Comté.