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Erika Jones has a diverse work experience spanning over several years. Erika currently works as a Customer Success Manager at PlayMetrics, starting in October 2022. Before that, they were an Enrollment and Licensing Specialist at Amplify from July 2022 to October 2022.

Prior to their current positions, Erika worked at Chapel Hill-Carrboro City Schools as an Elementary School Teacher from August 2014 to June 2022. In this role, they served as a Team Lead, facilitating meetings and collaborating with the leadership to address concerns and implement solutions. Erika also designed and implemented professional development programs for staff on technology integration and communication efforts with clients and stakeholders.

Additionally, Erika gained coaching experience at Chapel Hill Area Volleyball Club from August 2014 to March 2020, where they coached girls ages 13-16 in developing their volleyball skills and confidence.

Before pursuing their teaching career, Erika worked as an EC Teacher at Brunswick County School from December 2011 to June 2014. Erika also gained experience as a Student Intern at New Hanover County Schools from August 2011 to March 2012.

Furthermore, Erika's early work experience includes a role as a Beginning Educator Support and Training Intern at EASTCONN in June 2008.

Overall, Erika Jones has a strong background in education, with experience in coaching, curriculum development, and fostering student growth.

Erika Jones earned a Bachelor of Arts degree in Special Education from the University of North Carolina Wilmington between 2008 and 2011. In addition, they obtained various certifications, including "Customer Success Management Fundamentals," "Engagement Preparation Best Practices for Customer Success Management," "Learning HubSpot," "Learning Lucidchart," "Business Fundamentals for Customer Success Managers," "Sales: Customer Success," "Salesforce Essential Training," "Academically or Intellectually Gifted," "Mathematics 6-9," "Language Arts 6-9," "Elementary Education K-6," "Exceptional Children: General Curriculum (K-12)," "Certified Customer Success Manager (CCSM) Level 1," and "Google Certified Educator Level 1." The certifications were obtained from various institutions, including LinkedIn, the North Carolina Department of Public Instruction, SuccessHACKER, and Google, between 2011 and 2022.