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Marina Ivanova is an accomplished customer service professional with extensive experience in the luxury sector. Currently serving as Customer Service Manager at Platinium Group SAM since February 2020, Marina has also held roles including Customer Service Team Lead and Customer Service Representative. Prior experience includes working as a Lifestyle Manager at Quintessentially, where Marina coordinated luxury travel and social activities for high-profile clients. Previous positions include Executive Assistant and Jet Charter Broker at RH Trade AG, Assistant of the Campaign Manager during a pre-election campaign, and various roles in social media and marketing. Marina holds a Master of Science in Luxury Management from the International University of Monaco and a Bachelor of Science in Business Administration from the same institution, alongside a Bachelor of Arts with Honors in Tourism and Hospitality Management from the University of Malta.