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Carolyn Parkes-Walley is an experienced professional in the field of digital and blended learning, currently serving as the Design & Delivery Manager at Platform Housing Group since May 2019. In this role, Carolyn leads a team focused on providing effective learning solutions that enhance both colleague and customer experiences. Prior to this, Carolyn held positions at Waterloo Housing Group, including Senior Digital/Blended Learning Developer and Systems & Process Trainer, where responsibilities included designing tailored training materials and ensuring competency among learners. Carolyn's background also includes experience as a Housing Officer (Rents) and Housing Assistant. Educational qualifications encompass a Bachelor's Degree (Hons) in Sports Science from Brunel University London and various certifications in effective coaching and digital learning design from esteemed institutions.