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Mrinalini Jha has a diverse work experience in the field of technical support and customer service. Mrinalini began their career as a Customer Service Advisor at [24]7.ai, providing assistance to Optus clients via phone and assisting Best Buy customers via chat. Mrinalini then worked as a Technical Support Engineer at DXC Technology, where they supported Intermountain customers with technical issues through various mediums. Following this, they joined PowerSchool India Pvt Ltd as an Associate Technical Support Engineer, acting as the initial point of contact for client inquiries and assisting in troubleshooting. Mrinalini later became a Technical Support Engineer I at the same company, taking on additional responsibilities such as updating and monitoring product aspects. Most recently, Mrinalini worked at Twilio as a Technical Support Engineer II, where they utilized their technical and diplomatic skills to address customer issues and provide feedback to the Product and Engineering teams. Currently, they are employed as a Technical Support Analyst at PlanSource.

Mrinalini Jha completed their Bachelor of Engineering in Computer Science from New Horizon College of Engineering between the years 2013 and 2017. Before pursuing their bachelor's degree, they attended DAV Public School in Bhagalpur, but the specific timeframe and degree obtained from that institution are unknown. In addition to their formal education, Mrinalini earned a certification in Business English Communication (BEC) from the University of Cambridge in February 2016, which was obtained through New Horizon College of Engineering.