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Marie Malvaud serves as the Customer Care & Customer Success Team Leader for Planity since September 2021, where responsibilities include training new employees, coordinating team efforts, managing customer complaints, and implementing customer loyalty strategies. Prior roles include positions in customer success and customer care at Demeco Group, and various guest service roles in hospitality at Oceania Hotels and The Westin Melbourne. Marie holds a BTS in Hospitality and Catering with a focus on culinary arts and service from Lycée Hotelier Guillaume Tirel, as well as previous educational experiences in English literature and preparatory courses for literary grandes écoles.