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Nicolette Troiani has held a variety of roles in the corporate world over the past 14 years. In 2021, they began working as a TAM Manager and Technical Account Manager at Planhat, as well as a Salesforce Administrator at Vanco. From 2018 to 2021, they were an Operations Manager, Manager of Customer Success (Team Lead), and Customer Success Manager at Smartcare. From 2012 to 2021, they held roles at Hatchbuck as a Partner Success Manager, Hatchbuck Consultant, and Marketing Coordinator; at BusyEvent as a Director of Social Marketing; at Riverfront Times as a Promotions representative; and at Switch as a Brand Ambassador, College & Events Specialist for 5hour Energy St. Louis Team. In 2011, they were an Intern for Public Relations at Musen Steinbach Weiss, and in 2007, they were a Marketing Assistant at Ozarks Financial Group.

Nicolette Troiani received their Bachelor of Arts in Communications, Public Relations from the University of Missouri-Saint Louis in 2011. Prior to that, they attended Missouri State University from 2006 to 2010. In 2019, they began taking courses at Trailhead by Salesforce. Additionally, they have obtained several certifications, including Diversity, Inclusion, and Belonging from LinkedIn in March 2021, Salesforce Certified Administrator (SCA) from Salesforce in November 2020, Hatchbuck Partner Certification from Hatchbuck in April 2019, Email Marketing Certification from HubSpot in September 2020, and Public Relations from the University of Missouri-Saint Louis.