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Erich Gardner has a diverse work experience spanning various roles and industries. Erich is currently working at Planhat as a Customer Success - CS Americas. Prior to this, they were at Via, where they served as the Director of Customer Success, playing a key role in building and scaling the Customer Success organization as the company grew from pre-Series A to post-Series B. Erich also led the development and implementation of a portfolio management approach, significantly expanding the company's market reach. Erich also worked at Stagebase as a Panel Advisory Member, and at Podium, where they held several roles including Customer Success Director - Named Accounts and Senior Customer Success Manager. At Podium, they successfully scaled with the company's growth and managed a large ARR customer portfolio. Earlier in their career, Erich held roles at NICE inContact, Nexeo HR, Alliance Health, LLC, Countdown Social LLC, Crossroads Fitness Ogden LLC, and Preventive Pest Control. These experiences allowed him to develop skills in areas such as strategy, HR consulting, program development, business development, sales, and marketing.

Erich Gardner holds a Bachelor of Science (BS) degree in Organizational Behavior Studies, Sociology, and Business Management from Brigham Young University. Erich is currently pursuing a Master of Arts (MA) degree in Organizational Leadership from Gonzaga University, which they are expected to complete in 2022. In addition to their formal education, Gardner has obtained several certifications, including Certified Power User - Organise Customer Data from Planhat, and certifications in Change Management Foundations, Product Management: Customer Development, Project Management Simplified, Sales: Customer Success, and Strategic Partnerships from LinkedIn.