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Elisa Sanna Mills has extensive experience in e-commerce and retail management, currently serving as E-commerce Operations Manager at Planet Organic Ltd since May 2014. Previously held roles include Ecommerce Manager and Ecom and Customer Service Administrator, with a strong focus on customer service, staff training, and operations management. Prior to this, Elisa worked as an Assistant Manager at Degraves Espresso Bar and Vanbra Café, where responsibilities included supervising staff and maintaining customer service standards. Earlier experience at Mitchells & Butlers provided expertise in BOH and FOH management, payroll, and operational efficiencies. Additionally, Elisa has foundational administrative experience as a PA at Sanna-Vespa Building Srl. Education includes management apprenticeship programmes and NVQ certification in customer service and recruitment in hospitality.