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Joan Falzone is a Child Operations Senior Manager at Plan International Canada, a position held since May 1975. In this role, Joan provides strong leadership and oversees the integrity, efficiency, and accurate processing of fulfillment and communications related to a database of over 200,000 children's information, managing a team of 13 staff members. Responsibilities include processing more than 30,000 fulfillment packages and 300,000 communications annually, reporting directly to the Director of Donor Marketing & Fulfillment. Educational background includes studies at Seneca College and attendance at West Park High School.