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Trevor Haley is an experienced professional in customer success and technical support, currently serving as the Lead Principal Customer Success Manager at PKWARE since June 2021, where Trevor focuses on maintaining high customer satisfaction and collaborating with engineering teams. Prior to this role, Trevor spent over 15 years at Oracle Corporation, initially as a Senior Technical Instructor from 2001 to 2006, and then as a Senior Enterprise Technical Solutions Engineer-BI from 2006 to 2021, providing comprehensive support for Business Intelligence solutions. Trevor has a background in systems administration and database management from a tenure at American Airlines, where skills in database performance and maintenance were developed. Trevor holds a Bachelor of Arts in History, Sociology, and Political Science from Lakehead University and a Bachelor of Arts in Computer Science from Information Tech Vancouver.