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Willis Lim is an experienced IT professional with a strong background in service delivery, customer success management, and information systems coordination within various industries, including Architecture, Engineering, and Construction. As the Service Delivery Manager at PKCG since June 2023, Willis oversees IT service delivery and ensures high client satisfaction. Previous roles include Customer Success Manager at Newforma, managing over 20 accounts with a total book value of $1M, and Information Systems Coordinator at BVN, where significant achievements included leading vendor negotiations that resulted in substantial cost savings and successful system migrations. Willis holds a Bachelor's degree in Information Technology (E-Commerce) from Queensland University of Technology.