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Erica Shackelford has four years of work experience. Erica began their career in 2017 as an Information Technology Analyst for the FDA. In this role, they provided technical customer support for over 21,500 worldwide FDA clients to resolve routine hardware and software issues. Erica was skilled in identifying priority calls and highlighting potential problems to ensure targets were met. In 2019, Erica began working as an Identity and Access Management Analyst for OneTrust. In this role, they provided global ongoing product support, troubleshooting, and software implementations for customers utilizing the OneTrust Privacy, Security, and Third-Party Risk platform. Erica also consulted with customers on best practices to comply with privacy laws, organization and user management, and workflows. Later that year, Erica began working as an Application Support Developer for Betty Blocks. In this role, they assisted global enterprise customers with addressing questions and concerns about the Betty Blocks Platform, troubleshoot and monitored technical problems, and developed applications using the rapid application methodology. Most recently, Erica began working as a Technical Support Engineer for Pixlee TurnTo in 2021. In this role, they provide customer technical support, troubleshoots issues and questions related to the suite, and uses various tools to investigate and solve problems. Erica also has experience as a Tier 2 Engineer for technical issues, questions, and requests from customers for the PixleeTurnTo Suite.

Erica Shackelford has an extensive educational background. Erica began their studies in 2016 with a CompTIA A+ certification from CompTIA. In 2017, they obtained a Project+ certification from CompTIA. In 2018, they earned a Certificate from General Assembly in Full Stack Web Development, as well as a CIW Advanced HTML5 & CSS3 Specialist and CIW User Interface Designer certification from Certified Internet Web Professional. Erica also earned a Microsoft Office Specialist Outlook certification from Microsoft in 2018. In 2019, they began their Bachelor of Science (BS) in Information Technology at Capella University, which they are expected to complete in 2021. In 2020, they obtained an AWS Certified Cloud Practitioner certification from Amazon Web Services (AWS) and a Certificate in Intro to UX Design from CareerFoundry. In 2019, they also earned a OneTrust Privacy Management Professional certification from OneTrust.