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Thu Vân Nguyễn's work experience includes roles as a Customer Support Executive at Pixelz Inc, starting in March 2019, and as a Head Receptionist at Kan - Japanese Restaurant, starting in March 2016. At Pixelz Inc, they provided support to customers via email and phone calls, handled escalated issues, and managed dedicated customer accounts. At Kan - Japanese Restaurant, they welcomed visitors, took phone calls from customers and agents, and maintained continuity among departments.

Thu Vân Nguyễn completed a Bachelor's degree in Hospitality Administration/Management from Thang Long University between 2014 and 2020. In January 2022, they obtained an EF SET English Certificate with a score of 71/100 (C2 Proficient) from the EF Standard English Test (EF SET).