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John Lewiecki is an experienced operations and technical support leader with a robust background in managed services and cloud operations. Currently serving as Director of Managed Services Operations at Pivotree since February 2019, John oversees global operations for managed hosting and SaaS support, focusing on process improvement, metrics development, and incident management. Prior roles include Technical Director at Pivotree, Sr. Manager at Oracle, and Sr. Manager at Siemens Healthcare, where John emphasized customer satisfaction and efficient support processes. An early career at PTC established a strong foundation in technical support management. John holds a Bachelor's degree in Mechanical Engineering from the University of Massachusetts Amherst.