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Robert Kinsella holds extensive experience in customer success and support management across various technology-driven companies. Currently, Robert serves as Manager of Customer Success at Pivotal, overseeing support enablement for the launch of commercial electric aircraft and managing account relations for key program customers. Previous roles include Head of Customer Care at Simple Things, where Robert implemented a support program for a startup, and Manager of Content Delivery at Palo Alto Networks, managing operational infrastructure for a new product line. Robert also led customer support initiatives at Nauto and GoPro, achieving significant improvements in customer satisfaction and operational efficiency. Earlier in the career, extensive training and mentoring of team members occurred at Apple, further solidifying Robert's expertise in customer support and management. Robert holds a Bachelor's degree in Sociology from San Jose State University.