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Shelley Porter has extensive experience in operational management and customer service, currently serving as Operations Manager and previously as Shift Supervisor at Pitney Bowes since September 2012. Key responsibilities include the interview, hiring, training, and performance assessment of employees, as well as overseeing production quality and adhering to QMS procedures. Shelley has played a pivotal role in developing onboarding programs and ensuring compliance with USPS regulations. Prior professional experience includes roles at UMB Bank as a Lock Box Clerk, State Street as a Fund Accountant, and James Printing as an Accounts Payable/Receivable Clerk. Educational background includes studies at Baker College.