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Nikhil Gophane is a Senior Support Engineer at Pitney Bowes Inc. since December 2020, specializing in cloud management, DevOps, and infrastructure management using Amazon Web Services. Previously, Nikhil served as an Operations Analyst II at TSYS from August 2017 to December 2020, focusing on incident and infrastructure management within payment processing systems. Prior experience includes working as a Customer Service Associate at Amazon Development Center from May 2016 to May 2017, where responsibilities involved designing and maintaining metrics for business decision-making, and at SAAR IT Resources Pvt. Ltd. as a Customer Service Associate in 2013, assisting customers with queries on government projects. Nikhil holds a Bachelor of Engineering in Computer and Information Sciences from the Mumbai Educational Trust.