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Hart Phillips has a diverse work experience spanning various customer success and account management roles. They began their career as an Experience Coordinator at LivingSocial, where they organized and facilitated events and ensured customer satisfaction. After that, they worked at PAX Labs as a Customer Support Specialist, assisting customers with inquiries and product returns.

Phillips then joined 99designs as an Account Manager, where they provided guidance and direction to clients with design and branding needs. They shaped the client's creative brief, liaised between clients and designers, and ensured projects were completed within deadlines.

Next, Phillips worked at Baker Technologies as a Customer Success Manager, where they proactively managed a portfolio of cannabis dispensary clients and facilitated their adoption of the platform. They also focused on growing and retaining enterprise clientele.

Following that, Phillips worked at Brandlive Inc., initially as a Customer Success Manager, where they managed a varied portfolio of key account clients and executed virtual events. They then became a Senior CSM, focusing on enterprise accounts such as adidas and GoPro. Eventually, they became the Customer Success Team Director, leading a team of CSMs and overseeing virtual and hybrid production for clients in various industries.

Currently, Phillips is working at Pistil Data as a Customer Success Manager. They joined the startup as a founding CSM and have been responsible for the complete client journey, including onboarding, technical support, and consultation. They manage a nationwide portfolio of cannabis brand and retailer clients across multiple SaaS products.

Hart Phillips completed a Bachelor of Arts degree in Journalism & Mass Communication from the University of North Carolina at Chapel Hill, graduating in 2012. Additionally, they have also undergone an Advertising Sequence program, but the exact duration and details of this program are not provided.