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Pawan Srivastava worked as an Asst Vice President - Customer Experience at Piramal Capital & Housing Finance Limited from May 2023 to the present. Prior to that, they held the position of Chief Manager & Lead Customer Experience at Kotak Cherry from April 2021 to April 2023.

Pawan Srivastava has attended the Indian Institute of Management, Calcutta, Indian Institute of Management Kashipur, and the University of Mumbai. Additionally, they have obtained certifications in Strategic Thinking and Design Thinking: Customer Experience from LinkedIn in 2018.