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Guneet Kaur is a seasoned IT professional with extensive experience in ServiceNow development and IT Service Management (ITSM). Currently serving as a Senior ServiceNow Developer at PIPSC IPFPC, Guneet has successfully developed custom applications for managing ITSM escalations and integrated automated solutions within ServiceNow Customer Service Management. Previously held roles include Senior Associate Consultant at Infosys, where Guneet focused on data retrieval and KPI reporting, and Sr. Infra Developer at Cognizant, specializing in server-side scripting and ITSM best practices. Additional experience includes custom solution development at Accenture and workflow design at Infosys, underscoring a strong foundation in ITSM tools and analytics. Guneet holds a Bachelor of Engineering in Computer Science from Chitkara University.