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Ingrid Palm's work experience begins in 2012 with a role in training and development at the Ministry of Social Affairs of Estonia. In 2013, they became an HR consultant at the same ministry, a position they held until 2016 when they joined Swedbank as an HR specialist and IT recruiter. In 2019, Ingrid became a tech recruiter at Pipedrive, where they worked until 2020. In 2020, they took on a coaching role. In 2021, Ingrid became a senior people partner (HRBP) at Pipedrive, where they worked closely with managers and employees to improve work relationships and increase productivity. Ingrid'smost recent role at Pipedrive is as a people and culture manager, which they started in March 2022.

Ingrid Palm holds a Master's degree in Human Resources Management and Development from TalTech - Tallinn University of Technology. Additionally, they have obtained a Bachelor's degree in Adult Education from Tallinn University. In terms of certifications, Ingrid is a Certified Career Coach from Fontes Talent Management and a Supervisor and Coach from the International Supervision and Coaching Institute. The specific years of completion for their degrees and certifications are not provided.