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Mike Riecker is a seasoned professional with a diverse background in software support and customer service. Currently serving as a Software Support Specialist at Pioneer Technology Group since December 2021, Mike previously worked at FEMA as an Applicant Services Program Specialist from April 2017 to December 2021. Prior experience includes roles as Community Business Coordinator and Bookseller/Customer Service Representative at Barnes & Noble, Inc. from July 2012 to November 2021, and a Research Assistant at Montclair State University in late 2012. Early career experience includes a Sales Associate position at Modell's Sporting Goods. Mike holds dual Bachelor of Arts degrees in Justice Studies and Psychology from Montclair State University and a certification in United Nations Studies from Columbia University.