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Andrea joined Pioneer in 2020 as Chief Operating Officer, drawing on her experience as a strategic and commercial leader across financial services, healthcare, retail, and professional services sectors. Andrea is responsible for all customer-facing functions including the Perth and Manila Contact Centres, Marketing and Digital, as well as key corporate functions of HR and Operational Risk. Prior to joining Pioneer, Andrea spent almost 10 years at HBF, one of Australia’s largest private health insurers, where she became the Executive General Manager of Health and Corporate Services. She also held several leadership roles across Strategy, Mergers and Acquisitions and Manager of the Friendlies Pharmacy franchise, receiving the coveted WA Business News ’40 under 40’ Award. Andrea holds a Bachelor of Commerce from Curtin University, is a graduate of the Australian Institute of Company Directors, and holds a Non-Executive Director position with Screenwest.